Shipping policy

This shipping policy is for CROWNTOOLS CORP and was last updated on 10/28/2024.

1. SHIPPING AND DELIVERY OPTIONS

Domestic Shipping: The shipping price is dependable on the size, weight, and the buyer's address. 

2. PROCESSING TIME

Orders are processed within 2 business days excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer. 

3. CANCELLATIONS

After an order is submitted, processing begins and the order cannot be canceled. If there are questions about canceling an order, please contact us via phone from 9am-7pm Pacific Standard Time and/or send an email as soon as possible.

4. RETURNS AND REFUNDS

Returns will be accepted within 30 day(s) from the original purchase date. We do offer free returns on some items. Please contact us to inquire about a return request. Returned items must be unused and in their original conditions. Some items, such as items on sale, may be ineligible for return. Full or partial refunds are completed after the returned item has been delivered and inspected.

5. DELAYED ORDERS

In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping carrier delays do not fall under the seller's liability. For delayed orders, please first contact the shipping carrier for the item's status. 

6. DAMAGED ORDERS

CROWNTOOLS CORP is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us for assistance with filing a claim with the shipping provider. 

7. SHIPPING RESTRICTIONS

- Orders cannot be shipped to P.O. boxes.

The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the US. As such, any authorized items for air shipment may require a different shipping method. 

8. CONTACT

For questions about this shipping policy, contact us via phone at (323) 996-5233 or via email at crowntoolscorp@gmail.com. Our contact hours are from 9am-7pm PST.